LIFETIME WARRANTY & REPAIR POLICY
JayJays® Proudly Guarantees the quality and performance of all our products.
Items with defects in materials or workmanship will be repaired or replaced at the discretion of JayJays® for the practical lifetime of the product. Products damaged through wear and tear, misuse or neglect may be repaired at a nominal charge.
What is covered under the warranty?
Defects in materials or workmanship are covered for the practical lifetime of the product.
Defects in materials:
This means an error or floor in the production process that effects the performance of a product.
This however is extremely rare because our raw material suppliers are some of the most reputable companies around. They have strict quality procedures in place and regularly batch test their products. JayJays® also has a process in place, checking for defects at time of manufacture.
Workmanship:
This means the construction and stitching of a product. Again, this is extremely rare, over the last two decades JayJays® has gained expert techniques in how a product is constructed and manufactured. When we design a new product, we know where all the main stress and load points will be. We ensure that all stress and load points are covered and stitched according. All products are constructed and stitched together using a thread that was specially developed for us, this thread maximises strength whilst withstanding the harshest of environments.
What is not covered under the warranty?
Damage due to normal wear and tear, rips, abrasions. UV degradation, degradation due to environmental conditions and
misuse or neglect is not covered under our warranty but may be repaired for a fee.
Normal wear and tear:
This means the expected decline of the condition of a product due to normal everyday use and environmental conditions. All raw materials have a natural life span where they will start to deteriorate. JayJays® can provide test reports and data sheets for all our raw materials performance, proving that they are the highest specification.
UV and environmental conditions meaning when your kit has been left in direct sunshine or in extreme climates for a prolonged period of time so that it goes beyond what the performance of the product is designed to do.
Misuse and neglect include things such as rips, tears and burns and can also mean buckle breakages and zip breakages. If a zip or buckle breaks and it is not subject to a defect in materials then it is because the part has exceeded its specification. Eventually buckles and zips will fail, that is part of the natural life of a product. JayJays® endeavours to minimise any occurrences by using only the best raw materials available.
Our materials explained:
We Pride Ourselves that our customers buy our gear because they know it does not fail and that it will be with them throughout their careers never letting them down.
JayJays® constantly strives to find and develop new fabrics and technologies. All raw materials used are the best available and if we find that they do not meet our exacting standards then we will develop them to the highest level, so that they conform to our specifications. Our materials are put through rigorous testing in an independent test house facility to make sure that we know exactly what they can and cannot withstand and that they meet the high standards JayJays adheres to.
JayJays® always conducts field trials on any new products before manufacture commences to make sure that the product performs in a way that we are satisfied with, only then is the product released for sale.
Although JayJays® has such high standards in quality, eventually everything will come to end of its practical life. Zips, buckles and Velcro will eventually stop working, webbings will eventually degrade and even fabrics will eventually wear down and fade. All this can take years to happen but is an inevitability, JayJays® aim is to minimise this as best we can by using the best products available.
To us, at JayJays®, reputation is everything and we are proud that our kit has proven that it lasts for years.
We pride ourselves that our customers buy our gear because they know it does fail and that it will be with them throughout their careers never letting them down.
What does the practical lifetime of a product mean?
We build our products to last over extended periods of use, but nothing lasts indefinitely.
What do we mean by practical lifetime etc?
We build our products to last over extended periods of use, but nothing lasts indefinitely. Materials will deteriorate and fade over time and moving parts will wear out. We will cover your product under our warranty policy until such a time that we have deemed the product to be worn out beyond reasonable repair. All gear will suffer from differing degrees of wear-and-tear, depending upon the user and environment.
By taking care of your equipment, you will ensure a longer lifetime for your gear. Please use your judgment when assessing whether your product is likely to be covered under our warranty policy or not; it may simply be time to replace your product. We hope that JayJays® will have the opportunity to provide you with superior quality products and service in the future.
Please tell us exactly what happened!
JayJays® is and will always be a very customer focussed company and we take great pride in looking after our customers.
We will always help you in the best and quickest way possible. If you think you may have a warranty claim please inform us honestly about what has happened, it helps us with future product development and manufacture enabling us to make our gear even better and stronger.
We know our products inside and out, so we know exactly what they do and how they perform so we are able to assess if a failure is valid under our warranty. We are here to help and if there is a genuine warranty claim JayJays® will always adhere to it.
Warranty & Repair FAQ's
Will JayJays® repair or replace my product?
If your product fails due to either a defect in materials or in workmanship and is covered under the warranty policy, JayJays® will repair or replace the product at no cost to you.
What about the shipping costs?
Customers are responsible for the shipping cost back to us. JayJays® is responsible for shipping back to the customer if it is under warranty. If it is a chargeable repair shipping costs will be added to the repair bill. The return address is:
Genuine JayJays® Ltd.
Unit 1 Ffrwdgrech Ind. Est.
Brecon
LD3 8LA
Do alterations void my warranty?
If another company or person makes any alterations or repairs to a piece of JayJays® kit, it will void any of our warranties.
What to do if you have a warranty query?
You can either take the faulty product back to the store where you purchased it from, or you can email or telephone us and we will guide you through our process. This may include asking for a photograph of the problem to emailed to us so we can make a rapid assessment of any defects and let you know if this comes under our lifetime warranty policy or if we are able to repair the defect at a cost. Please note proof of purchase is required with all warranty claims.
Email: info@jayjaysbrecon.co.uk Tel: +44 (0) 1874 610036